| 01. Can licenses be used even after an agreement has expired? |
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ANSWER: Yes, if the licenses are attached to an agreement that is not a subscription agreement they are valid even after the agreement has expired.
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| 02. What happens with licenses attached to a subscription agreement when the agreement period expires? |
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ANSWER: The licenses will become invalid unless a new agreement period is added to the agreement.
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| 03. We have a Microsoft agreement for 425 licenses that gives us the right to install the application as many times we want. How do I manage them? |
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ANSWER:
a) You can manually manage this license by creating an installation based license with 425 available licenses. You then click on Edit application on the left hand menu, click on the Settings tab and select Do not alert on under licensing for this application.
b) Create a site license for the application. Site licenses will automatically accept unlimited amount of installations. Attach the site license to the top node or the part of the organization it is applicable for.
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| 04. What license types should I use when licenses are based on concurrent users or devices? |
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ANSWER: For licenses based on concurrency simply go to the application’s detail view, click Edit application on the left hand menu, click on the Settings tab and change the licensing form to Concurrent users or to Concurrent devices. After that your balance value (the number of licenses needed) will be based on concurrency.
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| 05. Can I manage virtual licenses? |
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ANSWER: Yes. Snow License Manager 2010 (5.0) enables users to add virtual instances to physical hosts. This is available for the license types based on number of processors, number of processor cores and Named computer. Check the virtual machines for which this license should be valid. To add a virtual computer to a host navigate to the virtual computer’s detail view, click on Edit computer and add the Host computer name.
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| 06. Can I delete computers from Snow License Manager? |
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ANSWER: Yes, you can delete all machines currently in License Manager using one of the three methods described below. a) Manual removal
Remove computers by clicking on Computers in the menu on the top of the screen, then List all computers in the left hand menu.
The first column you see is a checkbox where you select one or more computers. If you click the checkbox in the column header you will select all the computers (you need to click the All button on the bottom of the list if you want to see all computers at once, otherwise the list is divided into pages). When you have selected all the computers you can click Edit computers in the menu to the left, and then click Delete at the bottom of the page.
Then the computers are deleted from License Manager and will be deleted from Snow Inventory once the License Manager Data Update SQL job has been executed.
The applications from those computers will the not show up in License Manager, unless you have added licenses for them. Then you will see the number of licenses, but the installations/balance value will be 0.
The applications will show up again once the computers has been inventoried again and reported to Snow Inventory and the License Manager Data Update job has been executed so that all the inventoried files are processed and filtered into the correct applications.
b) Archiving computers
When you archive a computer you save a snapshot of the computer before removing it. After the snapshot is saved the computer is automatically removed from the system. You can access the snapshots using the computer report Archived computers. Since an archived computer is deleted, it releases all licenses currently attached to it. Archived computers cannot be restored.
Archive a computer by navigating to the detail view or selecting it the list and clicking Archive Computer on the left hand menu.
c) Automatic Quarantine and removal management
You can set up an automatic process for removing unused computers in your IT environment. When a computer has not reported in any new inventory data for a specified amount of time it is placed in Quarantine (automatic life cycle management) and will still require licenses for its installed applications. When a computer has been in Quarantine mode for another specified amount of time without sending in any new inventory data it will then be removed from the system and thereby releasing all its licenses.
Enable Automatic Quarantine management in Snow License Manager Administration Tool under the Systems tab and then clicking System settings. There you can activate quarantine management, adjust the time frames and enable or disable the actual removal. You can also disable the automatic quarantine management for specific computers in Snow License Manager Web.
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| 07. How do I upgrade from Snow License Manager 2009 (4.x) to Snow License Manager 2010 (5.0) |
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ANSWER: Click here for the PDF installation guide.
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| 08. Where do I change which file extensions Snow License Manager displays? |
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ANSWER: Start Snow License Manager Admin Tool and click on the System tab then System Settings and add the new file extension in the list for INV_FILE_FILTER.
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| 09. I created a license for Microsoft Office 2007 Professional Plus in Snow License Manager Web, but cannot check the box for Automatic downgrade. |
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ANSWER: In order to select Automatic downgrade you must:
a) Manually specify which applications Microsoft Office 2007 Professional Plus can downgrade to by clicking on Edit application, then the tab Downgrade and then selecting the applications to which it can downgrade.
b) Start Snow License Manager Admin Tool, go to System and System Settings and check Use auto downgrade. When checked the box for Automatic downgrade will be available when adding or editing licenses. In the application edit form you can select how the automatic downgrade should apply.
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| 10. Where do I import computers organization affinities from Excel? |
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ANSWER: In the Snow License Manager Administration Tool under the System tab and then click on Data Import Wizard.
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| 11. Where do I import my organization structure from Excel? |
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ANSWER: In the Snow License Manager Administration Tool under the menu Administration, Organisation structure and then Import organisation structure under the Main tab. See the Snow License Manager Admin Tool manual for more information on how to structure the Excel file.
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| 12. While converting from Snow License Manager 3.4 to SLM 2009 (4.x)/SLM 2010 (5.0) I am asked about applications not available in the new version. Why? |
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ANSWER: Without the redirection the system cannot attach possible licenses to the correct application in the new version.
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| 13. Why can’t I run Snow License Manager 2009 (4.x) / Snow License Manager 2010 (5.0) on Microsoft SQL Server 2005 Express? |
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ANSWER: SQL Express is missing for instance SQL Server Agent which executes the job that updates the Snow License Manager database every night. Also the Express editions have limitations on what hardware can be utilized and how large the database can be.
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| 14. On what operating systems can I Install Snow License Manager Web? |
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ANSWER: On Windows Server 2003 or Windows Server 2008.
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| 15. A computer has moved to a new department but is still attached to the old one because of Auto Connect Rules based on computer name. |
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How do I move this computer to the correct place and make sure the Auto Connect Rules does not move it back? ANSWER: Select the computer in Snow License Manager Web, select Edit Computer in the left hand menu, then select the correct organisation node and check the box for Disable auto editing and save.
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| 16. I cannot see my thin clients (devices) in Snow License Manager Web. How do I activate the terminal server view? |
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ANSWER: In Snow License Manager Administration Tool under the Systems tab go to System Settings and check the box for TS_VIEWS_ACTIVE.
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| 17. A license has “disappeared” from the system. Can I see who removed it? |
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ANSWER: Yes, in Snow License Manager Web under the Administration category there is an Action Log that gives you complete information on critical changes in the system.
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| 18. Can I use Snow Update Service to only get Software Recognition Service updates and not update the Snow License Manager installation? |
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ANSWER: Yes. Open Snow Update Service available in the start menu. Click on Change settings and select Don’t install new updates automatically (not recommended) under Snow License Manager Admin and Snow License Manager Enterprise Edition / Snow License Manager Service Provider Edition.
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| 19. Can I in Snow License Manager Web see which files are attached to a certain application? |
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ANSWER: Yes. Navigate to the application’s detail view, then click on Edit application in the left hand menu. The information you want is available under the tab Program files.
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